Find quick answers to all your Shanco product questions
Frequently asked questions
Shanco offers a full range of thermal printers designed for billing and POS use:
-
Bluetooth Series:
- B80U: Bluetooth + USB
- B80UN: Bluetooth + USB + LAN
- B80UN-Elite: Bluetooth + USB + WiFi
-
Pro Series:
- B80UN-Pro: USB + LAN
-
Premium Series:
- B80UN-Prime: USB + LAN + Serial
- B80UN-Supreme: USB + LAN + WiFi
- Bluetooth Series (B80U / B80UN / B80UN-Elite):
Comes with 2 years standard RTB (Return to Bench) warranty + 1 year extended on registration. -
Pro Series (B80UN-Pro):
Comes with 2 years RTB + 1 year extended on registration. -
Premium Series (B80UN-Prime & B80UN-Supreme):
Both models come with 1-year on-site warranty.
If you need WiFi, choose:
→ B80UN-Elite (Bluetooth + USB + WiFi)
→ B80UN-Supreme (USB + LAN + WiFi)
If you need LAN (Ethernet):
→ B80UN, B80UN-Pro, B80UN-Prime, or B80UN-Supreme
All models in the Bluetooth Series (B80U, B80UN, B80UN-Elite) support Bluetooth printing, ideal for mobile billing or Android-based POS apps.
Yes, all models are compatible with major POS and billing platforms that support ESC/POS commands and standard USB, LAN, or Bluetooth connections.
Yes, all Shanco models come equipped with a high-precision auto cutter for fast and clean receipt printing.
Most models, including Pro and Premium Series, offer print speeds up to 250mm/s, delivering fast and efficient billing at peak hours.
Yes.
- RTB Warranty (2+1 years): You can ship the printer to Shanco’s authorized service center for free service.
- On-Site Warranty (1 year): Available in Premium models; support staff will visit your location for service.
- RTB Warranty: Send the printer to our service center
- On-Site Warranty: Available on Premium Series models
- Customer Care Number: +91 75410 41075
- Email: helpdesk@shanco.in
- Support Timing: Monday to Friday, 10 AM – 5 PM (excluding holidays)